Astea Alliance

Log out and Exit the Astea Alliance Employee Portal Go to C:\Users\(Username)\AppData\Local\Temp\Astea Locate the AppSettings file (below) and right-click to Edit (example: Astea Employee Portal 14.0_UTest_AppSettings.xml) If there is no content, delete the file The line contains the saved url. If this is not correct, delete the file. Go to C:\Users\(Username)\AppData\Local\Astea Locate the AppSettings file (below) and right-click to Edit (example: Astea Employee Portal 14.0_UTest_AppSettings.xml) If there is no content, delete the file The line contains the saved url. If this is not correct, delete the file. If the file in Step two was NOT deleted, delete this file There should be only one Open the Employee Portal and try logging in again Notes: If this folder is not visible, click View on the top ribbon and select the Hidden Items check box The AppSettings file will follow the below format, with client-specific variables Company Name Employee Portal ##.#_UserName_AppSettings.xml These steps would need repeated for every user and every application server that is experiencing the issue.

Astea Mobile works with Alliance and FieldCentrix solutions, replacing paper-intensive, manual field service processes with standardized, automated and streamlined operations. Global mobile workforces are empowered with wireless access to the real-time information they need — when and where they need it — to eliminate inefficiency, enhance customer service and improve service margins and contract profitability. As work orders are scheduled the correct field engineer is notified via his or her wired or wireless device. Service technicians are armed with all the information they need to complete a service or maintenance job. Work orders are sent wirelessly from the office and include customer account and job site information, equipment history and contract and warranty data — onsite, at the press of a button. Technicians have the ability to capture and submit service ticket information without the need for paperwork or for re-keying into the back office system. Service technicians can review and accept assigned jobs on their mobile devices as well, increasing productivity and accelerating call response. Astea Mobile also allows technicians to manage their own schedules in the field while keeping the home office updated in real time. The solution also supports complete parts management from the field technician’s standpoint. It allows them to post parts used against the work order, request parts if they are not in van stock, track the technician’s van stock, receive inventory and ship parts back to the warehouse or depot for closed loop tracking of RMAs and vendor claims. Astea Mobile also provides optional real-time GPS tracking. When enabled it allows Alliance, FieldCentrix or ServiceVision back office users to view the current technician’s location for the purpose of intelligently scheduling, even while the application is in the background. This flexibility provides the office with a more accurate reflection of schedules, job scope and resources,

The acquisition not only opens IFS up to a broader customer base, but also consolidates the field service management market during a time of growth and increased competition. BOSTON -- IFS is making a bid for service management leadership with the acquisition of Astea International Inc. The deal was announced yesterday at the IFS World conference. The terms of the deal were not disclosed. Astea is a field service management (FSM) provider that focuses on industry verticals such as medical device manufacturing, scientific instruments, telecommunications and point-of-sale equipment. The company is based in Horsham, Pa. IFS, an enterprise applications vendor based in London, also has field service and asset management applications, including IFS FSM, IFS Enterprise Asset Management (EAM) and IFS Planning and Scheduling Optimization (PSO). The deal marks a consolidation in the FSM market, where IFS already has a leading portfolio of products, said Michael Ouissi, IFS chief customer officer. "It's an act of consolidation in the market which is growing fast. We looked at Astea both from a customer perspective and a stakeholder perspective, and we liked what we saw," Ouissi said. "With such assets that have a good revenue stream and good customer base, it was a very good fit for us." Astea plays in a different segment and has generally not competed with IFS for customers, so the acquisition provides IFS with a broader range of applications and services. "In combination, we now cover all sorts of segments for service management," Ouissi said. "We have our WorkWave business, which is for very small and medium-sized enterprises. We will have Astea covering their segment, and we have our original solutions IFS FSM, PSO and EAM coming together for various use cases and scenarios, so I think we're now well-covered for all sorts of scenarios that come up in the field service market." The acquisition may help position IFS to compete better with ServiceMax, which also focuses on asset-heavy industries. And it comes at a time when there's been movement from FSM providers, including SAP and ServiceMax, to push into new markets and solve new business problems, said Aly Pinder, IDC Manufacturing Insights program director for service innovation and connected products. Companies not known to compete in this area are also adding to the mix. Salesforce made a big splash in the FSM market with the acquisition of ClickSoftware in August for $1.35 billion. Acquiring Astea should help IFS compete well in the FSM market by providing a solid customer base in verticals beyond IFS's strong points in aerospace and defense (A&D) and industrial manufacturing, Pinder said. Astea is adding a view into some new industries that IFS hasn't focused on before. Aly PinderProgram director, IDC Manufacturing Insights "Astea is adding a view into some new industries that IFS hasn't focused on before," he said. "It has a new set of customers that provides inroads into some new industries, like medical device manufacturing, telcos -- industries beyond A&D and heavy industrial manufacturing. It fills in some gaps where

IFS hasn't positioned themselves in the past." Chris Devault, manager of software selection at Panorama Consulting Group, based in Greenwood Village, Colo., echoed Pinder's comments. He described IFS as having a strong FSM product portfolio, and said the Astea acquisition could bring in new customers for IFS's ERP and other enterprise applications offerings. "IFS's field service out-of-the box capability was superior to some of the competitors before they bought Astea," Devault said. "It's going to bring a whole new client base as well. So now they're right in the door as a back-end ERP for those companies. This can be a real differentiator for them." With the addition of the Astea base, IFS claims that it now has more than 8,000 FSM customers worldwide. It anticipates FSM license revenues to grow at more than 40% by 2020, with 80% expected to be recurring revenues, according to the company. IFS's acquisition has been approved by Astea International's board of directors, and is subject to the approval of Astea's shareholders. Astea's CEO and controlling shareholder Zack Bergreen and CFO Fredric Etskovitz have signed a voting agreement that supports the transaction, which is expected to close before the end of 2019, according to a press release. Next Steps IFS Cloud focuses on simplicity for customers Dig Deeper on Supply chain and manufacturing IFS Unleashed 2024 - day #1: Industrial AI for assets, workflows, people & services By: Adrian Bridgwater What is IFS AB? By: Katie Terrell Hanna IFS buys industrial asset management provider Copperleaf By: Jim O'Donnell Stannah looks to enterprise cloud software to lift IT systems By: Steve Ranger