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Advertisement Advertisement A Remote Control Software truly engineered for IT Professionals with unique features such as Citrix and Terminal Services Session Shadowing, Data Center Monitoring, Video Recording and Remote Assistance over public networks. Designed to Support Heterogeneous Infrastructures: Goverlan Remote Control v7 supports four communication protocols: Goverlan RMC, Citrix® ICA, Microsoft® RDP and VNC. This not only allows you to initiate remote control sessions and ICA/RDP user sessions to Windows based platforms, but also to any platform which supports the VNC protocol such as Mac OSX or Ubuntu. Full Support for Citrix® XenServer and Microsoft® Terminal Services Thin Clients: Goverlan supports both the physical console session and Citrix ICA / Microsoft RDP user sessions. With Goverlan Remote Control v7, you can remote control the physical user session (the session bound to the physical screen, keyboard & mouse) as well as shadow ICA and RDP user sessions. Data Center or Student Class Monitoring: Create a customizable and dynamic view of a group of machines and monitor what is happening on all desktops simultaneously. This powerful Monitoring View allows you to keep an eye on large number of remote desktops live with minimal impact on your network. The monitoring view includes many options and performance counters, providing you with an extensive health overview and control over a group of machines. Once you have defined a monitoring view, you can save the layout and reload it at any time. Goverlan will re-establish the connection to all machines for you. Provide Remote Assistance Anytime, Anywhere: Support your clients no matter where they are! With Goverlan v7, you can support both on-site and off-site users. The Goverlan Remote Assistance feature allows you to generate Remote Assistance Access Tokens which can be emailed to a client or made available via a web site. Once the client accepts the access token, you have full access to their machine. No matter where they are! A Remote Control Software truly engineered for ... Review Goverlan Remote Control Software v7

Mobile apps for iOS and Android.Enterprise – $24/month. Six simultaneous sessions, one technician, session recording, audit, and more.Besides these plans, you can add on unattended access. The Standard edition costs $10/month while the Enterprise edition costs $15/month. Click here for a 15-day free trial.4. Goverlan ReachGoverlan Reach is a remote IT support that boosts ticket close rates and through it, your employees' productivity. It's also highly scalable and works well for both SMBs and large enterprises.Key Features:Share Screen Goverlan allows you to securely share the screen, keyboard, and mouse with users who are within and outside your network. This enables you to provide on-demand assistance within just seconds. Lastly, you can even access or log into unattended machines. In all, it enables IT admins to provide seamless support to employees.Monitors Machines' Activity and Health With Goverlan, you can view multiple machines simultaneously and can even detect any issues or malicious activity in real-time. Such controlled monitoring eliminates spot performance issues related to CPU, memory, and networks. An advantage of this tool is that you can even create custom groups and layouts of machines, so you can monitor them and stay on top of their health with just a single click. Lastly, Goverlan supports multiple remote desktop sessions using Citrix XenApp and Microsoft RDP.Active Directory Integration Goverlan detects active Goverlan and integrates with Active Directory to identify the active sessions of a user. All that you have to do is enter a user's name and this will pull up all the

Logged-in sessions of that user.Other Functionalities Other than the above functionalities, there's so much more you can do with Goverlan. A notable one is file transfer. You can transfer files to and from remote machines through configured drop zones. You can also perform operations on this tool using the PowerShell command prompt mode. Further, you can reboot a desktop in safe mode through Goverlan.Communication There are many ways to communicate with your customers. You can send messages back and forth through a Popup message window. In the case of recurring or maintenance tasks, you can even use standard templates to send those messages. The Goverlan console also supports VoIP chat sessions through a remote session. You can have audio chats at any time to clarify issues. Lastly, screen captures make it easy to point out errors and provide a fix for the same right away.Why do we recommend it?Goverlan Reach is recommended for its ability to boost ticket close rates and employee productivity through its effective remote IT support capabilities. It's highly scalable and offers features like screen sharing, active directory integration, and multiple communication options.Thus, these are the important features of Goverlan Reach. In all, this is a good platform for anyone who's looking to provide remote IT support for users.Who is it recommended for?Goverlan Reach is suitable for businesses of all sizes, especially those looking for a solution that scales well and provides a comprehensive set of helpdesk tools for remote IT support.Pros:Excellent interface – works great even