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DID provided by your service provider. Edit the Asterisk cdr configuration file: (cdr_manager.conf) and modify the Enabled field as shown below: ;--- START --- enabled = yes ;--- END --- Edit Asterisk Manager configuration file: (manager.conf) Add Vtiger IP in the ACL (Access Control List) under the username configured in VtigerAskteriskConnector/VtigerAskteriskConnector.properties as shown below: ;--- START --- permit = Vtiger_IP/255.255.255.0 ;--- END --- Add Asterisk server IP under the permit field as Vtiger Connector uses the same IP for AMI login. ;--- START --- permit = ASTERISK_IP/255.255.255.0 ;--- END --- Configuration Example Trunks: Select any one of the outbound trunk, say “XYZ” from FreePBX. Context Outbound Calls: [Should be part of trunk = XYZ] Add new context for handling outbound calls. ; --- START ---- [vtiger_outbound] exten => _X.,1,Agi(agi://0.0.0.0/incoming.agi) ; --- END --- Or Include dial plan within the existing context below, say Outgoingexten => _X.,1,Agi(agi://0.0.0.0/incoming.agi) Inbound Calls Add new context for handling inbound calls. And make this context as default in FreePBX Settings > Asterisk SIP Settings > Default Context = vtiger_inbound.; --- START ---- [vtiger_inbound] exten => 123456789,1,Agi(agi://0.0.0.0/incoming.agi) exten => _X.,1,Agi(agi://0.0.0.0/incoming.agi) ; --- END ---where 123456789 - Inbound DIDOrInclude the dial plan within the existing inbound context below, say from-internal, assuming all incoming calls are routed to this context.[from-internal] … … exten => _X.,1,Agi(agi://0.0.0.0/incoming.agi)Note: For incoming calls, the Asterisk server will not send the start time and end time to the CRM when it is still in ringing or ongoing progress state. To create a Phone call record in the CRM, you need to fill in the start time, as the current time on CRM is set as default. After the call is completed, the Asterisk server notifies CRM about the call details, including the actual start time and end time of the phone call. You can view the call details in the respective Phone call record. The record ID is sent to the provider when triggering a call via Asterisk provider.Asterisk Manager SettingsAMI users added to the connector config file should have the following permissions.;---------START---------- read = all,system,call,log,verbose,command,agent,user,config, originate write = all,system,call,log,verbose,command,agent,user,config, originate ;---------STOPxx.xx.xx.xxx is our Vtiger Server IP, added under permit field.permit = xx.xx.xx.xxx/255.255.255.0yy.yy.yy.yyy is our Asterisk server IP, added under the permit field.permit = yy.yy.yy.yyy/255.255.255.0Vtiger Settings Go to CRM Settings > Extensions > Phone Calls. Add the following configuration: Vtiger Asterisk App URL = (the port you picked) Refer VtigerAsteriskConnector config file. ServerIP = 127.0.0.1 ServerPort = 56002 [pick a unused port] AsteriskServerIP = 127.0.0.1 AsteriskServerPort = 5038 AsteriskUserName =admin AsteriskPassword = xxxxxxxxx Outbound Context = Vtiger_outbound. It must match a context in extensions.conf, in that context, you must have exten => _X.,1,agi(agi://0.0.0.0/incoming.agi). Outbound Trunk = XYZ It must match the trunk name added in

To define the status of the calls being handled. You can see the following call statuses in the CRM. Ringing: For inbound calls, before the call is routed. In-progress: For inbound calls, after an agent or a rep picks up the call. For outbound calls, when a rep initiates a call. Completed: For inbound and outbound calls, after a call is completed. Voicemail: For inbound calls, if a call goes to voicemail. Hang-up: For inbound calls, if a customer hangs up the call before it is routed to a rep. No-answer: When it is not answered and there is no voicemail for an outbound call.Vtiger Asterisk ConnectorThe Vtiger Asterisk Connector application acts as a gateway to connect to Vtiger CRM from the Asterisk Server. The Connector makes it easy for Vtiger and Asterisk to interact over HTTP for incoming or outgoing calls.Vtiger Asterisk Connector provides the following features: Connect to Vtiger and notify the incoming call. Accept commands from Vtiger and forward it to Asterisk (Click-to-Call). Call recording file management.Click here to view all the features list.Installation Prerequisites Asterisk 1.8 onwards Java 1.8 onwards Vtiger Details [Copy these details from the Vtiger CRM PhoneCalls settings page] VtigerServerURL - VtigerSecretKey - [Copy this detail from Vtiger CRM Settings > Extensions > Phone Calls page]​Installing Vtiger Asterisk Connector Click on the link to download Vtiger Asterisk Connector. Unzip the application package (VtigerAsteriskConnector.zip) to any path in the Asterisk Server. Update VtigerAsteriskConnector/VtigerAsteriskConnector properties.For the Asterisk Server ServerIP IP on which the Vtiger Asterisk Connector will be running. (Preferably use 0.0.0.0) ServerPort Port on which Vtiger Asterisk Connector has to run on your server. StorageDir Path to store the Asterisk Call Recordings in your Asterisk server. AsteriskAppDBPath Path to store the Vtiger Asterisk Connector database file in your server. AsteriskServerPort Port on which Asterisk Server is running. AsteriskUsername Username configured in manager.conf of your Asterisk Server. AsteriskPassword Password configured in manager.conf of your Asterisk Server. For Vtiger VtigerURL Copy and Paste the callback URL that is generated in your Vtiger Instance. You can find this under the Phone Calls settings page. VtigerSecretKey Copy and Paste the Vtiger Secret Key generated in your Vtiger Instance. You can find this under the Phone Calls settings page. Changes Required in Asterisk Server Edit Asterisk Extensions configuration file: (extensions.conf); --- START ---- [vtiger_inbound] exten => DID,1,Agi(agi://0.0.0.0/incoming.agi) exten => _X.,1,Agi(agi://0.0.0.0/incoming.agi) ; --- END --- --- START ---- [vtiger_outbound] exten => _X.,1,Agi(agi://0.0.0.0/incoming.agi) ; --- END ---Add the above two contexts in extensions.conf OR include the below dial plan within the existing context (both inbound and outbound context).exten => _X.,1,Agi(agi://0.0.0.0/incoming.agi) _X = pattern to accept any number as an extension 0.0.0.0 = VtigerAskteriskConnector_ServerIP (or the one configured in VtigerAskteriskConnector/VtigerAskteriskConnector.properties) DID =

Curtis L. L. HerboldFeb 3, 2025Google is claiming this app doesnt follow the best practices and might be remved soon. PLEASE UPDATE.Daryl PortJul 24, 2024works like it should its the best i have seen on here1 person found this review to be helpfulStuart SalazarApr 4, 2024BEST4 out of 4 found this helpfulDiVTatioN SkylineJan 20, 2024well blocking3 out of 3 found this helpfulJill HjelleDec 8, 2023Excellent, Thank you for offering me the option to protect my chrome book with FREE protection. Blessing indeed.3 out of 4 found this helpfulBatman JokerOct 7, 2023it's good but it can use a upgrade for the adblocker a bit more2 out of 4 found this helpfulJames Corbett (Jimbo)Apr 4, 2023The extension does not keep the settings active that I configured in the extension menu. Block Popups is active on all sites regardless of how I set it up. i.e. I have it set up to only block blacklisted sites and I have not blacklisted any sites. Yet, all sites have popups blocked. I have a similar issue with Notifications being blocked when I have them unblocked. I appreciate the value of this extension as far as privacy and security are involved. I wish I did not have to disable the exten... Show more7 out of 8 found this helpfulMshaughi ManuelMar 5, 2023perfect5 out of 8 found this helpfulPhạm Anh Khoa (SmallCircle)Dec 15, 2022It's okay but somehow i feel like it makes the process become slower6 out of 7 found this helpfulYan Bin PoonNov 12, 2022good!4 out of 9 found this helpful

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