Telmate visit

Author: m | 2025-04-25

Telmate Station for video visitation and our multifunction Telmate Kiosks for lobby and booking. Telmate Phone uses corrections-grade handsets. All Telmate hardware products are managed by our secure Telmate Command application, accessible from In order to schedule a visit, you must have an account with Telmate. The account can be created at the Telmate Kiosk in the lobby of the jail, online at www.gettingout.com, or via the Telmate mobile app.All inmates receive a total of 15 minutes remote video visitation.

GettingOut Visits by Telmate, LLC

Connecting with Inmates at Porter County JailWelcome to your source for everything you need to communicate with your incarcerated friend or loved one.Our facility uses the communications services provided through GettingOut by Telmate. On this page, you’ll find all the information you’ll need to stay connected.​​Identify Verification​Before you can communicate with inmates at this facility, you must first verify your identity. You will need to confirm your identity through the Telmate Verified program before you can accept inmate phone calls. Telmate verification helps ensure the safety of you and your inmate contact by aiding in the elimination of fraud and extortion.​Choose one of these 2 methods to verify your account:1. Make a deposit: You will be verified when you make your first deposit to an inmate or telephone number. Learn more.2. Create an account: When you create a GettingOut account, you’ll be asked some questions to verify your identity. Learn more.​Phone Calls & VoicemailOnly inmates may initiate phone calls. To call you, an inmate simply dials your phone number. When receiving a call, you’ll first hear an announcement from an automated operator; “This is a call from [inmate name], an inmate at Porter County Jail. This call is subject to recording and monitoring. Press one (1) to accept all communication from this inmate and Telmate.”If the inmate has no funds in his account, and is calling you for the first time, the call will be free for a brief period (often less than a minute). This is to allow the inmate to inform you of where he or she is, and to explain how calls work from this facility. After this short call, the inmate will be placed on hold and you will be presented the opportunity to:​1. Pay (via credit card) to continue the current call.2. Deposit funds into their Inmate Account to continue your call and, if there is money remaining, the inmate may use the funds to make future calls to any number.3. Deposit funds to your Friends & Family Account to continue your call and, if there is money remaining, the inmate may use the funds

GettingOut Visits by Telmate, LLC - AppAdvice

On August 13, 2020, Telmate was alerted that, due to a vendor’s actions, a subset of Telmate’s customers’ personal information and test data was inadvertently accessible through an unsecured server for a short period of time. This was an isolated event and does not affect our ongoing services. Ensuring the security and privacy of our customers’ personal information is very important to us.Upon being alerted of this incident, we secured the server on the same day. We have engaged three leading, independent cybersecurity firms to conduct a thorough investigation. We reported the incident to the U.S. Secret Service and the FBI, and to date, we have not received any reports of identity theft. We recommend that consumers be vigilant in reviewing their account statements and credit reports and that they immediately report any unauthorized activity to their financial institutions.We also recommend that consumers monitor their personal information and visit the Federal Trade Commission’s website, www.ftc.gov/idtheft, to obtain information about steps they can take to better protect against identity theft as well as information about fraud alerts and security freezes.We are in the process of directly notifying individuals who may have had personal information impacted by this incident, and we are offering them free credit monitoring through Equifax. While the personal information varied by person, in most cases, it included name, address, driver’s license number, and messages. In some limited circumstances, personal information may have included an individual’s Social Security number or other personal information.Please note that the impacted data did not include any actual phone or video call content.Please know that protecting your personal information is something that we take very seriously, and we value your trust in doing business with us. Following this incident, we took steps to enhance our cybersecurity and vendor practices, and we continue to monitor and implement other security improvements.We apologize for both this unfortunate incident and any inconvenience it may cause you. If you have any questions, please call the Telmate call center at 1-877-640-2624 for matters related to your account with Telmate.Equifax can be reached at 1-866-237-5873 (Monday – Friday 9am-9pm EST, Saturday

VCSO Introducing Video Visit Program – Telmate

*Currently available at select facilities.*What if you could visit your loved one from your mobile device anytime, anywhere? Now you can!With our FREE GettingOut Visits app, keeping in touch with loved ones is easier and more flexible than ever. Plus with our new Visit Now feature, there's no scheduling needed. You can video visit on the spot – and you will only be charged for the actual visit time you use.With the GettingOut Visits app, it’s easy to visit anytime, anywhere from your mobile device!WHY USE GETTING OUT VISIT APP?• IT’S A VIDEO CALL: Remote video visits are an easy, instant way to connect with your incarcerated friend or loved one. This service will allow you to make a video call to an inmate, just like Skype or FaceTime. You’ll use your home computer or an iOS device, the inmate will use a wireless tablet. • NO SCHEDULING NEEDED: See your loved one, quicker than ever and video visit when it’s convenient for you without scheduling. The Visit Now feature lets your visit begin in minutes. If the inmate’s not available, you’ll be notified and can schedule a visit later.• NO UPFRONT COSTS: There are no upfront costs, you will only be charged for the actual duration of the visit.• NO CONNECTION FEES: There are no connection fees, you will only be charged for the actual duration of the visit.• NO PENALTIES: There are no penalties, you will only be charged for the actual duration of the visit.• NO MINIMUM/MAXIMUM COSTS: There are no minimum/maximum costs, you will only be charged for the actual duration of the visit.• MORE FLEXIBILITY: You can visit remotely, when it’s convenient for you and your busy life.• LESS CALLS TO CUSTOMER SERVICE: With the Visit Now feature you don't need to schedule visits, so no penalties for missed visits. You'll spend less time with customer service and more time visiting.. Telmate Station for video visitation and our multifunction Telmate Kiosks for lobby and booking. Telmate Phone uses corrections-grade handsets. All Telmate hardware products are managed by our secure Telmate Command application, accessible from

Video Visits: How to get Telmate Verified - GettingOut

To call your number only.​Voicemail​You may leave your inmate a voicemail (up to 3 minutes) by calling 1-866-516-0115 and select option 4.​Blocking Future Calls​If you no longer wish to receive calls from an inmate, simply call 1-866-516-0115 from the phone number that you wish to have blocked, select option 5 then follow the prompts.For more information regarding phone calls, please visit www.gettingout.com/phone-calls/.At Porter County Jail, communication is more than just phone calls.GettingOut at Porter County Jail provides a number of ways to keep in contact with your inmate. You can send and receive secure messages, share photos, and video visit from the comfort of your home. And with our free Android and iOS mobile apps, you can send messages and make deposits on the go.​Video Visitation Rules & HoursVideo Visit HoursRemote video visit hours: 7 days a week 9:00 AM - 11:30 AM; 12:30 PM - 4:30 PM; and 6:30 PM - 10:00 PM.​​Video Visit from Your Computer​Remote (offsite) video visiting is available to friends and family using a web browser. Video visits may be conducted from any computer with high-speed internet, a webcam, microphone, & speakers. Learn how to set up your computer for at-home visits.​It is recommended that before you conduct a remote visit that you allow Telmate to test your computer and internet strength. This can be done via Visit.telmate.com/test.For questions about online video visitation at the Porter County Jail, call (866) 516-0115, and select option 2.​​Scheduling Visits​To schedule a visit with an inmate, go to www.gettingout.com or use the kiosk in the facility lobby. It is recommended that visit appointments be scheduled at least a day in advance. You will need to login (or create an account if you haven’t already) before scheduling a visit. Available visiting times may vary throughout the facility, depending on classification and housing unit. Inmates are responsible for communicating their allowed visit times to prospective visitors. Inmates will not be permitted to visit during their lockdown time. Learn how to schedule a first-time visit.​​Canceling a Visit​To cancel a visit, log into your GettingOut account or use the link provided in your

Foster Kids Visit Incarcerated Parents for Free with Telmate’s

Confirmation will display along with the instruction that the agency’s QA department will be reviewing the visit. Tap on “OK.”On the Visit Details page, to see the Electronic Visit Verification, tap on “Visit Log.” The Visit Verification page shows the Verified Time In & Out and the Signature along with the: – Patient Address – Visit Started Location – Visit Ended LocationTap on “Back” in the top left to get back to the schedule.From Visit Details, tap on “View Documents.”This will show the PDF printed version of the completed visit. Tap on “Visit Details” to go back.NOTE: EVV time in and out will not automatically pull to visit notes. Time In and Time Out must be documented inside visit note.~QA ReturnedWhile the visit is being reviewed by the agency’s Quality Assurance (QA) staff, the visit status will show as Reviewing.Once it has been returned from the QA staff, it will show as an “Alert” in the Message Center. Tap on the unread message/alert to view.The message from the QA staff is listed in orange.The orange counter on the Home page will also change. Tap “QA Returned.”All visits that have been reviewed will be listed on the Returned by QA page. Tap on the visit to review the notes.The reason why the document was returned will be listed at the bottom of the page in the Return Comments. Tap on “Edit Documents” to make the requested changes which will return to the visit. Make requested updates inside the visit, Complete again and re-sign.~PaidOnce the visit has been reviewed, approved and/or co-signed by the agency, the status of the visit will update to “Paid.” The next time logging into AxxessCARE, the system will prompt for a review of the agency.Tap on the star rating to give for the visit; the stars will change to yellow and the “Submit” button becomes active.The Paid visit will now be housed in the All Visits section. Tap on the visit to view the details.The Visit Details page shows the updated status, as well as when and how much the user was paid for the visit.The visit will also have an updated status in the schedule.NOTE: Payments can take up to five business days to show up in the clinician’s bank account.

New Visitation Policy at Vanderburgh Co. Jail – Telmate

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